Anton Health, Inc. ("Anton") respects your privacy and is committed to protecting your personal information. By opting into our SMS/RCS messaging service, you agree to the following terms regarding how we collect, use, and protect your data.
Scope and Relationship to Our Other Policies
This SMS/RCS Privacy Policy is specific to our text messaging program. It supplements, and should be read together with, our general Privacy Policy and our Consumer Health Data Privacy Policy. If there is any conflict between this policy and those policies regarding our SMS/RCS messaging practices, this policy controls for those practices. For all other matters, including how we collect, use, share, and protect your health-related information more broadly, our Privacy Policy and Consumer Health Data Privacy Policy govern.
1. Data Collection
We collect your name and mobile phone number when you sign up for SMS/RCS messages through one of the following methods:
- Visiting myanton.org
- Visiting www.MyAnton.care
- Scanning a QR code which directs them to the STI test kit request form
- Texting one of our opt-in keywords (KIT, HEY, ANTON, or START) to our number
- Opting in through the Anton app or website.
We may also collect message delivery and interaction data such as timestamps and delivery status to improve our messaging service.
Our test kit program and messaging service are intended for individuals who are 18 years of age or older. We do not knowingly collect personal or health-related information from anyone under 18. The minimum age is 18 and requests from minors are not processed.
2. Data Usage
We use your data to send you the SMS/RCS messages you have opted into. This includes messages related to your account, care, and membership, such as intake reminders, appointment and scheduling notifications, shipping and test-kit updates, results and refill reminders, notifications that your care team or a provider has messaged you, and notifications about your member rewards, including the Anton Invite Rewards Program. We use message delivery and interaction data (such as timestamps and delivery status) to operate and improve the service. We do not use your data for purposes beyond those described in this policy and our general Privacy Policy.
3. Data Security
Your data is protected through encryption and secure storage measures to prevent unauthorized access. We use industry-standard security protocols and work only with trusted service providers who maintain equivalent security standards. Our messaging practices are designed to comply with applicable regulations, including the Telephone Consumer Protection Act (TCPA). Where applicable, we follow HIPAA guidelines to protect any health-related information.
4. Data Retention
We retain your information as long as you are subscribed to our messaging service. Upon opting out, your phone number will be removed from our messaging list within 24 hours. You may request complete deletion of your data at any time by contacting us at help@myanton.care.
Depending on where you live, you may also have rights to access, correct, or restrict the use of your information. See our Privacy Policy and Consumer Health Data Privacy Policy for how to exercise these rights.
5. Opt-Out
You can unsubscribe at any time using any of the following methods:
- Reply STOP to any message you receive from us
- Email us at help@myanton.care with the subject line "Unsubscribe"
After unsubscribing, you will receive a one-time confirmation message, and no further messages will be sent unless you opt in again.
6. Non-Sharing Clause
We do not sell, rent, or share your SMS/RCS opt-in data or phone number with third parties for their own marketing purposes. Your information is only shared with our messaging service provider (Twilio) to enable secure message delivery. Twilio is contractually obligated to keep your information secure and only use it to provide messaging services on our behalf.
7. Message Frequency
Message frequency recurs and varies based on your account, care, and membership activity. You will receive recurring messages.
8. Msg & Data Rates
Message and data rates may apply. Contact your wireless carrier for details about your text or data plan.
9. Carrier Liability
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier.
10. Help & Support
For assistance with our messaging service:
- Reply HELP to any message for support information
- Email us at help@myanton.care
- Visit www.MyAnton.care/support
Our support team is available Monday through Friday, 9:00 AM – 5:00 PM ET. We aim to respond to all inquiries within one business day.
11. Legal Compliance
Our SMS/RCS messaging practices are designed to comply with applicable federal and state regulations, including the Telephone Consumer Protection Act (TCPA) and Cellular Telecommunications Industry Association (CTIA) guidelines. Where applicable, we adhere to HIPAA requirements for the protection of health-related information.
12. Policy Accessibility
A link to this privacy policy is included in our initial opt-in confirmation message and is available at any time at https://legal.myanton.org/sms-privacy.
13. Policy Updates
We may update this policy from time to time. Any changes will be posted at this URL with an updated revision date. Continued use of our messaging service after changes are posted constitutes your acceptance of the updated policy.
Contact Us
Anton Health, Inc. Email: help@myanton.care Website: www.MyAnton.care